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docs(enterprise.md): clarify sla for patching vulnerabilities
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@@ -11,57 +11,23 @@ Includes all enterprise features.
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[**Procurement available via AWS / Azure Marketplace**](./data_security.md#legalcompliance-faqs)
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[**Get 7 day trial key**](https://www.litellm.ai/#trial)
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This covers:
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- **Enterprise Features**
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- **Security**
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- ✅ [SSO for Admin UI](./proxy/ui#✨-enterprise-features)
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- ✅ [Audit Logs with retention policy](./proxy/enterprise#audit-logs)
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- ✅ [JWT-Auth](../docs/proxy/token_auth.md)
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- ✅ [Control available public, private routes (Restrict certain endpoints on proxy)](./proxy/enterprise#control-available-public-private-routes)
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- ✅ [**Secret Managers** AWS Key Manager, Google Secret Manager, Azure Key, Hashicorp Vault](./secret)
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- ✅ IP address‑based access control lists
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- ✅ Track Request IP Address
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- ✅ [Use LiteLLM keys/authentication on Pass Through Endpoints](./proxy/pass_through#✨-enterprise---use-litellm-keysauthentication-on-pass-through-endpoints)
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- ✅ Set Max Request / File Size on Requests
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- ✅ [Enforce Required Params for LLM Requests (ex. Reject requests missing ["metadata"]["generation_name"])](./proxy/enterprise#enforce-required-params-for-llm-requests)
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- **Customize Logging, Guardrails, Caching per project**
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- ✅ [Team Based Logging](./proxy/team_logging.md) - Allow each team to use their own Langfuse Project / custom callbacks
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- ✅ [Disable Logging for a Team](./proxy/team_logging.md#disable-logging-for-a-team) - Switch off all logging for a team/project (GDPR Compliance)
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- **Controlling Guardrails by Virtual Keys**
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- **Spend Tracking, Budgets & Data Exports**
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- ✅ [Tracking Spend for Custom Tags](./proxy/enterprise#tracking-spend-for-custom-tags)
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- ✅ [Set USD Budgets Spend for Custom Tags](./proxy/provider_budget_routing#-tag-budgets)
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- ✅ [Set Model budgets for Virtual Keys](./proxy/users#-virtual-key-model-specific)
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- ✅ [Exporting LLM Logs to GCS Bucket, Azure Blob Storage](./proxy/bucket#🪣-logging-gcs-s3-buckets)
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- ✅ [API Endpoints to get Spend Reports per Team, API Key, Customer](./proxy/cost_tracking.md#✨-enterprise-api-endpoints-to-get-spend)
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- **Prometheus Metrics**
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- ✅ [Prometheus Metrics - Num Requests, failures, LLM Provider Outages](./proxy/prometheus)
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- ✅ [`x-ratelimit-remaining-requests`, `x-ratelimit-remaining-tokens` for LLM APIs on Prometheus](./proxy/prometheus#✨-enterprise-llm-remaining-requests-and-remaining-tokens)
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- **Custom Branding**
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- ✅ [Custom Branding + Routes on Swagger Docs](./proxy/enterprise#swagger-docs---custom-routes--branding)
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- ✅ [Public Model Hub](../docs/proxy/enterprise.md#public-model-hub)
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- ✅ [Custom Email Branding](../docs/proxy/email.md#customizing-email-branding)
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- **Guardrails**
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- ✅ [Setting team/key based guardrails](./proxy/guardrails/quick_start.md#-control-guardrails-per-project-api-key)
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- ✅ [API endpoint listing available guardrails](./proxy/guardrails/bedrock.md#list-guardrails)
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- [**Enterprise Features**](./proxy/enterprise)
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- ✅ **Feature Prioritization**
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- ✅ **Custom Integrations**
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- ✅ **Professional Support - Dedicated discord + slack**
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## Frequently Asked Questions
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### What topics does Professional support cover and what SLAs do you offer?
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### SLA's + Professional Support
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Professional Support can assist with LLM/Provider integrations, deployment, upgrade management, and LLM Provider troubleshooting. We can’t solve your own infrastructure-related issues but we will guide you to fix them.
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- 1 hour for Sev0 issues
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- 6 hours for Sev1
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- 24h for Sev2-Sev3 between 7am – 7pm PT (Monday through Saturday)
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- 72h SLA for patching vulnerabilities in the software.
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**We can offer custom SLAs** based on your needs and the severity of the issue
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